FAQ

How can I contact Bisboussi?

Email support@bisboussi.com. For questions about an existing order, please include your order number so we can help.

Where do you deliver?

Available delivery destinations are displayed at checkout. Please check the available options for your address before placing your order.

How much does shipping cost?

Shipping costs are calculated and displayed at checkout before payment.

Will I receive tracking information?

Where tracking is available, we will email the details once your order has been dispatched. Tracking information may take some time to become active.

What if I entered the wrong delivery address?

Email support@bisboussi.com as soon as you notice the error. We will try to help before your order is dispatched.

How do I request a return?

Start your request by logging into your account, or contact support@bisboussi.com for help. Please read our Refund Policy for the full return conditions and instructions. If your return is approved, we will provide instructions on how and where to send your package.

Can I exchange an item?

Contact support@bisboussi.com to ask about exchange options before returning your item.

What if my item arrives damaged or incorrect?

Please inspect your order when it arrives and contact support@bisboussi.com immediately if an item is defective, damaged or incorrect.

What if my order is delayed or appears lost?

Email support@bisboussi.com with your order number. We will investigate with the relevant shipping provider or fulfilment partner.