Shipping Policy

Last updated: November 4, 2026

Thank you for shopping at Bisboussi!

We aim to make shopping for your pets simple and convenient. This policy explains how orders are processed and delivered.

1. Shipping Destinations

Bisboussi currently plans to serve customers within the European Union.

Available delivery destinations will be displayed at checkout.

2. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability and supplier fulfilment arrangements.

Estimated processing time: 1/2days .

3. Delivery Times

Delivery times depend on the destination, product availability and shipping provider.

Estimated delivery times for each destination will be displayed on the relevant product page or at checkout once confirmed.

We do not guarantee delivery dates unless expressly stated.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment.

Any applicable taxes, duties or additional charges will be communicated to customers as required by law.

5. Third-Party Fulfilment

Bisboussi may work with third-party suppliers and fulfilment partners to prepare and ship orders directly to customers.

Depending on the product, an order may be dispatched from a different fulfilment location within or outside the European Union.

Any relevant delivery and import information will be communicated before purchase.

6. Order Tracking

Where tracking is available, customers will receive tracking information by email once their order has been dispatched.

Tracking information may take some time to become active.

7. Delayed or Lost Orders

If your order is delayed or appears to be lost, please contact us.

Email: support@bisboussi.com

We will investigate the issue with the relevant shipping provider or fulfilment partner.

Our statutory obligations regarding delivery remain unaffected. Unless otherwise agreed, goods must be delivered without undue delay and no later than 30 days after the contract is concluded.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details.

If you notice an error, contact us immediately. We will try to assist before the order is dispatched.

9. Contact Information

Bisboussi
Email: support@bisboussi.com
Address: Vytauto pr. kaunas Lithuania